At BK8 SG, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This policy clearly and transparently explains how we collect, use, store and protect your personal information as a member of our online betting platform in Malaysia.
Welcome to the BK8 SG Privacy Policy. This document fully and transparently explains how the BK8 SG platform ("we", "Platform", "BK8 SG") collects, processes, stores and protects your personal information ("Member", "you") when you register, log in and use the services available on our website and mobile application.
This Privacy Policy applies to all registered BK8 SG members in Malaysia, covering all activities on the platform — from account registration, deposits via Touch 'n Go eWallet or DuitNow, betting on Malaysia Super League or EPL football, playing slots, poker, e-sports, to any communication with our customer support team. By using BK8 SG's services, you confirm that you have read and agreed to all terms set out in this Privacy Policy.
BK8 SG is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We believe that your trust is the foundation of your relationship with our platform — and protecting your personal data is the most essential part of that trust.
This Privacy Policy forms part of Terms & Conditions BK8 SG and should be read in conjunction with those documents. Any changes to the Privacy Policy will be communicated via your registered email address or through an in-platform notification on BK8 SG.
BK8 SG only collects personal data that is strictly necessary to provide a safe, orderly, and responsible service to our Malaysian members. The following are the categories of data we collect:
BK8 SG does not store credit card or debit card numbers directly in our systems.
BK8 SG does not collect sensitive personal data such as medical information, religious beliefs, political views, or biometric data unless required by law or for specific identity verification purposes.
Every piece of data we collect has a clear and legitimate purpose. BK8 SG uses your personal data exclusively for the following purposes:
| Purpose of Use | Data Categories Involved | Legal Basis |
|---|---|---|
| Account registration & management | Name, email, phone number | Contract performance |
| Identity verification (KYC) | MyKad, date of birth, photo | Legal requirements |
| Deposit & withdrawal processing | Payment data, transaction records | Contract performance |
| Fraud prevention & security | IP, device, activity patterns | Legitimate interests |
| Customer support | Communication records, account history | Contract performance |
| Platform improvements | Technical data & usage patterns | Legitimate interests |
| Marketing communications (with consent) | Email, phone number | Member consent |
| Legal compliance & reporting | All relevant data categories | Legal requirements |
BK8 SG will send you marketing communications — such as the latest promotions, bonus offers, and platform news — via email or SMS only if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time by updating your communication preferences in your BK8 SG account or by contacting our support team.
All personal data of BK8 SG members is stored on secure servers protected by multiple layers of security. Our servers are equipped with intrusion detection systems, strict role-based access controls, and round-the-clock monitoring by our IT security team. Your data is never stored in unsecured or unencrypted locations.
BK8 SG retains your personal data for as long as your account remains active, and for a defined period following account closure to meet our legal, accounting, and compliance obligations. As a general guideline:
Once the specified retention period has elapsed, your data will be securely deleted or anonymised to the point where it can no longer be identified.
While BK8 SG invests fully in platform security, the safety of your data also depends on your own security practices. Use a strong, unique password for your BK8 SG account, never share your login credentials with anyone, and always log out from public or shared devices after using our platform.
BK8 SG does not sell, rent, or disclose your personal data to third parties for their marketing or commercial purposes. We only share data in the following limited and legitimate circumstances:
BK8 SG works with authorised third-party service providers to help us run platform operations — including payment processing via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX, identity verification providers, cloud server infrastructure, and customer support platforms. All these providers are bound by strict data protection agreements with BK8 SG and are only permitted to use your data for the specific service purposes defined.
BK8 SG's partner game providers — such as Pragmatic Play, PG Soft, Habanero, and others — receive only the minimum data necessary to enable you to play their games within the BK8 SG platform, typically just a player ID with no full name or financial information.
BK8 SG will disclose your personal data to the relevant authorities when required by Malaysian law or a valid court order — for example, in connection with financial crime investigations, money laundering, or official requests from law enforcement agencies. In such cases, BK8 SG will endeavour to notify you prior to disclosure unless doing so is prohibited by law.
In the event of a merger, acquisition or sale of BK8 SG assets, members' personal data may be transferred to the receiving entity. In such circumstances, BK8 SG will ensure that the receiving entity upholds data protection standards at least equivalent to those in this Privacy Policy, and members will be notified in advance.
All data sharing by BK8 SG is recorded and auditable. We do not engage in any data sharing without a solid legal basis and legitimate justification.
Cookies are small text files stored in your web browser or device when you visit the BK8 SG website. They help our platform recognise your device, remember your preferences, and deliver a smoother, more personalised experience each time you log in.
You can manage or delete cookies at any time through your web browser settings. However, disabling essential cookies may affect the functionality of the BK8 SG platform and your ability to log in or place bets. For guidance on managing cookies in your browser (Chrome, Safari, Firefox, and others), please refer to your browser's help section.
The security of your financial data is BK8 SG's highest priority. We understand that entrusting us with your deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks) is a responsibility we do not take lightly.
All financial transactions at BK8 SG are processed through encrypted and accredited payment channels. BK8 SG does not store credit or debit card numbers in our systems. For e-wallet payment methods such as Touch 'n Go and GrabPay, we only retain the transaction ID and amount — not your e-wallet password or PIN.
The KYC (Know Your Customer) process we conduct is more than a regulatory requirement — it is a layer of protection for you. By verifying that withdrawals are only processed to accounts in your own name, BK8 SG safeguards you against any attempt by unauthorised parties to withdraw funds from your account. This is our commitment to every Malaysian member on our platform.
All transactions on BK8 SG are conducted in Malaysian Ringgit (RM / MYR). This means no currency conversion complications, no hidden fees from exchange rate differences, and all your financial records are clear and straightforward in Malaysia's local currency.
As a BK8 SG member in Malaysia, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you. Data access requests will be processed within 14 business days.
If the data we hold is inaccurate or out of date, you have the right to request a correction. You can update much of your information directly from your BK8 SG account settings.
You may request the deletion of your personal data. However, full deletion may not always be possible where we are legally required to retain certain data.
You may object to the processing of your data for marketing purposes at any time through your BK8 SG account settings or by contacting our support team.
In certain circumstances, you may request that the processing of your data be restricted while your request or complaint is being handled by BK8 SG.
You have the right to request a copy of your personal data in a structured, machine-readable format for the purpose of transferring it to another platform if you wish.
To exercise any of the rights above, please contact BK8 SG's data compliance team by email at support@bk8sg.click with the subject line "Privacy Rights Request", or via live chat on the platform. We will verify your identity before processing any data-related request.
BK8 SG is an online betting platform designed and operated strictly for individuals aged 21 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 21.
All new account registrations at BK8 SG go through a strict age verification process. If BK8 SG discovers or suspects that personal data of a minor has been collected, we will take immediate action to delete that data and close the relevant account without exception.
If you are a parent or guardian and believe your underage child has registered an account with BK8 SG, please contact us immediately at support@bk8sg.click. We will investigate and resolve the matter promptly and in strict confidence.
BK8 SG reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements.
For any significant and material changes to this Privacy Policy, BK8 SG will provide at least 14 days before the changes take effect via:
Your continued use of BK8 SG's services after the effective date of an updated Privacy Policy will be considered acceptance of those changes. If you do not agree with the changes made, you have the right to close your account and discontinue use of the BK8 SG platform.
If you have any questions, concerns, or requests regarding this Privacy Policy or how BK8 SG handles your personal data, our team is ready to assist through the following channels:
We are committed to responding to all privacy-related enquiries within 48 hours business days. For more formal data rights requests, the full process may take up to 14 business days depending on the complexity of the request.
If you are not satisfied with our response to your privacy enquiry, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), the regulatory body under the Personal Data Protection Act 2010.
Six ways BK8 SG ensures the personal data of Malaysian players is always protected and respected.
Every bit of data transmitted between your device and BK8 SG's servers is protected with 256-bit SSL encryption. This means that even if someone were to intercept the communication between you and BK8 SG, they would not be able to read or make sense of its contents.
BK8 SG operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means every action we take involving your personal data has a sound legal basis and is accountable to the relevant regulatory authority.
BK8 SG gives you full control over your personal data. From your account settings, you can update personal information, manage communication preferences, and request data deletion. Your rights to access, correct and delete your data are rights we fully respect.
BK8 SG has never sold and will never sell our Malaysian members' personal data to any advertiser, data broker, or third party not directly involved in platform operations. This is an absolute line we will not cross under any circumstances.
All transactions via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX are processed through encrypted channels. BK8 SG does not store your e-wallet PIN or password. Withdrawals are only processed to payment methods registered in your own name — protecting you against identity theft.
Have questions about your personal data? BK8 SG's support team is fully available in Bahasa Malaysia via 24-hour live chat. No need to worry about language barriers or irrelevant responses — we're here to help you understand your privacy rights clearly.
From the moment you sign up to every transaction — here's how your data is protected at BK8 SG.
The BK8 SG registration form is submitted over an encrypted SSL connection. Your password is stored in a hashed format that no one can read, including our own staff.
Your KYC documents (Malaysian MyKad) are submitted through secure channels and accessed only by authorised BK8 SG compliance personnel. These documents are stored in encrypted form and are not shared without legitimate cause.
Every deposit made via Touch 'n Go, DuitNow, or FPX is processed through encrypted payment channels. Transaction records are stored securely and are only accessible to you through your own account.
BK8 SG's security systems monitor your account activity in real time to detect any unauthorised access or suspicious behaviour — alerting you immediately if anything unusual is identified.
We also use your data to support safer and more responsible gaming.
Your deposit records on BK8 SG allow our system to help you manage the limits you set yourself — daily, weekly or monthly limits configurable from your account settings.
Your session log data allows BK8 SG to send you reminders when you have played beyond the time limit you set — a feature designed to help you play more responsibly.
Date of birth data collected during BK8 SG registration is used solely for verifying the minimum age requirement of 21 years — protecting minors from accessing the betting platform.
BK8 SG's self-exclusion feature uses your account data to ensure restrictions are applied comprehensively and consistently — giving you genuine control over your betting activity.
Answers to the most frequently asked questions by Malaysian players about privacy and data security at BK8 SG.
Now that you understand our commitment to your privacy and data protection, the next step is simple — register a free BK8 SG account, make your first deposit via Touch 'n Go eWallet or DuitNow, and start enjoying thousands of games on a platform that is secure, fair, and 100% respectful of your privacy.
For users aged 21 and above only. Please bet responsibly.